Summary
Skilled Robotics Field Engineer with expertise in troubleshooting software, hardware, network, and workflow issues in hospitality industry contexts. Proficient in optimizing operational performance and workflows of robots, managing customer success, and cultivating strong client relationships. Experienced in collecting and analyzing product feedback, training non-technical users, and representing Voice of Customer internally. Adept in documenting field activities and corrective actions for future reference. Willing to travel extensively.
Professional Experience
Robotics Field Engineer
Bear Robotics - Florida | June 2022 - August 2023
- Deployed and maintained robots in diverse hospitality industry environments.
- Monitored and enhanced robot performance and utilization.
- Expertly troubleshooted software, hardware, network, and workflow issues using Linux terminal, rosbags, and proprietary software.
- Managed customer relationships, ensuring satisfaction through regular communication.
- Collected, analyzed, and utilized product feedback for enhancements.
- Trained non-technical users on robot use, upkeep, and maintenance.
- Championed customer interactions and represented Voice of Customer internally.
- Conducted operational performance analysis and optimized robot workflows.
- Documented all field activities and corrective actions meticulously for reference.
Hydrologic Data Field Technician
Southwest Florida Water Management District - Sarasota, Florida, US | March 2019 - June 2022
Senior Field Data Specialist
Atkins Engineering - Tampa, FL | October 2018 - March 2019
Education
Bachelor of Science in Environmental Science
University of South Florida - Tampa, FL | 2016
Bachelor of Arts in Philosophy
University of South Florida - Tampa, FL | 2010
Skills
- Deploying and maintaining robots in hospitality and business settings
- Troubleshooting software, hardware, network, and workflow issues
- Analyzing operational performance and optimizing robot workflows for technical and non-technical users
- Effective communication and customer service